From training your first chatbot on your own documents to running a full multi-channel support operation across WhatsApp, Shopify, and your website — BotBuild bundles 20 features into every plan, with no add-on pricing or hidden usage tiers.
Every feature below is included on every paid plan — nothing here is a locked add-on.
AI & Training
Upload PDFs, TXT files, or scrape any URL. Your bot only answers from your content.
URL documents are automatically re-fetched every Sunday to keep your knowledge base fresh.
Auto-detects visitor language and responds in kind. No config needed.
Claude Sonnet on paid plans, Standard AI (Ollama) as unlimited fallback.
Engagement & Leads
Brand colors, 4 corner positions, auto-open delay. Looks native on any website.
Collect name, email, phone before the chat starts. Receive instant email alerts.
Visitors request a human with one tap. You get the full transcript emailed instantly.
Visitors rate every conversation. Track satisfaction in your dashboard.
Analytics & Insights
Full session logs, searchable by lead info. Every visitor conversation stored.
Daily conversations, leads, conversion rate — visualised in real time.
See the 10 most asked questions so you know exactly what content to add.
Flags every question the bot was uncertain about so you can fill knowledge gaps.
Team & Enterprise
Invite Editors or Viewers with a workspace switcher so they can collaborate.
Custom domain for your widget on Business plan. Zero BotBuild branding.
Full API with API key auth. Integrate your chatbot into any product.
Automatic email digest every Monday with your key metrics.