Resolve up to 80% of support tickets instantly. Train it on your docs, FAQs, and policies — your team focuses on complex issues while AI handles the rest.
7-day free trial · No credit card required · Live in 5 minutes
*Illustrative, typical range across active customers — not a guaranteed result.
Support teams don't run out of hours to work — they run out of hours in the day. A chatbot trained on your actual help docs, FAQs, and policies can resolve the repetitive tier-1 questions the moment they're asked, at 2 AM or during a product-launch traffic spike, without waiting on headcount. Because responses are grounded strictly in the documents you upload, it stays accurate instead of guessing, and it escalates honestly — with the full conversation handed to your team — the moment a question needs a real person. The result is a support queue that's mostly the hard problems, not the password resets.
Set up in minutes. No developers, no monthly retainers.
Upload PDFs, paste URLs, or add text. Your chatbot learns your knowledge base in minutes and answers questions accurately.
When a user needs a human, the chatbot escalates immediately — routing the full conversation to your support team via email or webhook.
See what questions are asked most, track lead capture rates, and understand where conversations drop off.
Deploy on your website, WhatsApp, and any platform via REST API or Zapier. One chatbot, everywhere your customers are.
Add URLs as sources and BotBuild re-crawls them weekly — your chatbot always has the latest information.
Responses are grounded in your documents only. No hallucinations. No off-topic replies. Your brand stays on-message.
No technical knowledge required.
Add your help docs, FAQs, policies, and product guides as PDFs, URLs, or plain text.
Set up email notifications and webhook alerts so your team gets notified the moment a customer needs help.
Embed on your website with one script tag, or connect via REST API to your helpdesk platform.
Most helpdesk chat add-ons are priced and scoped for enterprise support teams. Here's how a self-serve, month-to-month platform compares.
| Dimension | Typical chatbot apps | BotBuild |
|---|---|---|
| Setup time | Hours to days, often needs a developer | ~5 minutes, no code |
| WhatsApp support | Separate paid add-on, if offered at all | Included on Pro and above |
| Pricing model | Per-feature add-ons stack up fast | Flat monthly plans, features bundled in |
| Contract terms | Annual contracts are common | Month-to-month, cancel anytime |
| White-label branding | Enterprise tier only, if available | Included on Business plan |
General patterns observed across chatbot and helpdesk-widget tools — always verify current pricing and features on a vendor's own site before switching.
Your helpdesk integration doesn't have to be a manual export. The REST API and webhooks let you push every conversation, lead, and handoff event straight into Zendesk, Freshdesk, or your own internal tools via Zapier or a direct call.
curl https://api.botbuild.co/api/v1/chatbots \
-H "X-API-Key: YOUR_API_KEY"
curl -X POST https://api.botbuild.co/api/v1/chat/1 \
-H "X-API-Key: YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{"message": "What are your pricing plans?", "history": []}'Authenticated with a single X-API-Key header — REST API and webhooks are included from the Starter plan up. Full endpoint docs are in your dashboard after signup.
Responses are grounded strictly in the documents you upload. BotBuild uses retrieval-augmented generation (RAG) — so answers are accurate and on-topic, not hallucinated.
It tells the user honestly and offers to connect them with a human. Your team gets notified with the full conversation.
Yes. Invite team members as Editors or Viewers. Available on Starter plan and above.
Yes. Use webhooks or the REST API to push conversations, leads, and handoff events to any helpdesk tool (Zendesk, Freshdesk, etc.) via Zapier or direct API.
All data is stored securely on our servers and used only for your chatbot. It is never shared or used to train shared models.
Let AI handle 80% of your support load — your team handles the rest.
7-day free trial · No credit card required